Refund policy

Refund & Return Policy

Last updated: August 10, 2026

We want you to be happy with your order. We only offer returns or refunds in the following situations:

Damaged or Defective Items

Please check your order when it arrives. If your item arrives damaged or defective, contact us as soon as possible at blackymalola@gmail.com with your order number and photos of the issue.

Wrong Item Received

If you receive a different product from the one you ordered, please contact us at blackymalola@gmail.com. We’ll arrange the appropriate replacement or refund.

Change of Mind

We do not accept returns or refunds for change-of-mind purchases, unwanted items, or incorrect choices, except where required by South African law.

Refunds

Once we’ve received and checked the item, we’ll let you know whether your refund has been approved. Approved refunds will be sent back to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Important

Please contact us before sending anything back. Unauthorised returns may not be accepted.

This policy does not limit any rights you may have under applicable South African consumer law.